RENTAL & CANCELLATION POLICY
Last Updated: August 13, 2026
Welcome to Ever After Alchemist.
Because we reserve specific dates, equipment, and services specifically for each event, we have established the following policies to keep the booking process fair, clear, and transparent for both our clients and our business.
Please review this policy before making a reservation or submitting payment.
1. Reservation and Booking
A quote or inquiry does not guarantee availability.
Your event date is officially reserved only after:
*Ever After Alchemist has confirmed the reservation in writing.
*The required rental agreement has been completed or accepted.
*The 50% reservation retainer has been received.
Once these requirements are complete, your date and selected Rental Items are reserved specifically for your event.
2. Reservation Retainer
A 50% nonrefundable reservation retainer is required to secure your event date.
The reservation retainer is applied toward the total rental price.
The retainer is nonrefundable because your date, equipment, and services are reserved specifically for your event and may prevent us from accepting another booking for that date.
The remaining 50% balance is due according to the payment schedule described below.
3. Remaining Balance
The remaining balance is due no later than 14 calendar days before the scheduled event date.
Ever After Alchemist may send payment reminders before the final payment deadline.
If the remaining balance has not been received by 7 calendar days before the event, Ever After Alchemist may cancel the reservation and release the date and Rental Items for other customers.
If the reservation is cancelled because the final balance was not paid, the 50% reservation retainer will not be refunded.
No separate late-payment fee will be charged. However, failure to make the required payment may result in cancellation of the reservation.
4. Customer Cancellations
Cancellation requests must be submitted in writing.
The effective cancellation date is the date Ever After Alchemist receives the written cancellation request.
More than 14 calendar days before the event
*The 50% reservation retainer is nonrefundable.
*Any additional amounts paid beyond the reservation retainer will be refunded to the customer, subject to any applicable nonrefundable third-party charges or fees that were disclosed before payment.
14 calendar days or fewer before the event
*The reservation becomes fully nonrefundable.
*The full remaining balance remains due, even if the customer cancels within this period.
This policy exists because, within the final two weeks before an event, it may be difficult or impossible for Ever After Alchemist to rebook the reserved date, equipment, and services.
5. Rescheduling
We understand that life happens and plans sometimes need to change.
Ever After Alchemist allows one rescheduling request per reservation when the request is made at least 14 calendar days before the original event date.
Rescheduling is subject to availability.
If the new date is available:
*The original 50% reservation retainer will transfer to the new date.
*No rescheduling fee will be charged for the first approved rescheduling.
*The new event date must occur within 12 months of the original event date.
*If the new date has a higher rental price or additional applicable fees, the customer is responsible for the difference.
*If the new date has a lower rental price, the difference will not be refunded as cash.
If the requested new date is unavailable, the reservation will be treated as a cancellation under the applicable cancellation policy unless Ever After Alchemist agrees to another arrangement in writing.
Additional rescheduling requests may be considered at Ever After Alchemist's discretion.
6. Weather and Outdoor Events
We love outdoor celebrations, but the safety of our clients, guests, staff, and equipment always comes first.
Ever After Alchemist may postpone, relocate, suspend, or cancel outdoor delivery, setup, or operation when weather or site conditions create an unreasonable risk.
Conditions that may require a change to an outdoor rental include:
*Lightning
*Severe thunderstorms
*Unsafe winds
*Flooding or standing water
*Extreme temperatures or weather*
*Unsafe or unstable ground conditions
*Other hazardous conditions that could damage equipment or create unsafe working conditions
Whenever reasonably possible, we will first work with the customer to:
*Move the Rental Items indoors.
*Move the Rental Items to a safe, covered, or protected location.
*Reschedule the rental to an available date.
*Determine another reasonable solution.
Customers booking outdoor rentals are responsible for having an appropriate backup location available when reasonably possible.
If a rental cannot safely proceed because of weather or unsafe site conditions, any rescheduling, credit, or refund will be determined according to the circumstances and the applicable rental agreement.
7. Cancellation by Ever After Alchemist
Although we make every reasonable effort to fulfill confirmed reservations, circumstances may occasionally arise that prevent us from safely or reasonably providing a rental.
These circumstances may include:
*Unexpected equipment failure or damage
*Theft or loss of equipment
*Serious illness or emergency affecting essential personnel
*Severe weather
*Venue restrictions
*Transportation problems
*Other circumstances beyond our reasonable control
When possible, Ever After Alchemist will make reasonable efforts to provide a comparable replacement, alternative arrangement, or rescheduled date.
If we are unable to provide the reserved rental or a reasonably comparable alternative, the customer will receive a refund of amounts paid for the affected rental service.
Ever After Alchemist will not be responsible for indirect, incidental, special, or consequential losses or expenses to the fullest extent permitted by applicable law.
8. No-Show and Venue Access
The customer is responsible for ensuring that Ever After Alchemist has timely and reasonable access to the event venue.
The customer must provide accurate delivery, setup, parking, access, and venue information before the event.
If delivery, setup, or pickup is delayed because the venue is inaccessible, locked, unavailable, or otherwise not ready, additional waiting, labor, return-trip, or other reasonable charges may apply.
If Ever After Alchemist cannot complete the rental because the customer failed to provide required access, accurate information, venue permissions, or a suitable setup area, the reservation may be treated as a customer-caused cancellation.
9. Overtime and Extended Rental Periods
Rental Items must be made available for pickup or return at the agreed time.
Requests for additional rental time must be approved by Ever After Alchemist in advance.
Additional rental or overtime charges may apply and will be disclosed in the applicable quote, invoice, or rental agreement.
If delayed pickup prevents Ever After Alchemist from fulfilling another reservation, the customer may also be responsible for reasonable costs caused by the delay.
10. Damage and Security Deposits
A refundable security or damage deposit may be required for certain Rental Items, packages, or events.
If a security deposit is required, the amount will be clearly disclosed in the customer's quote, invoice, or rental agreement before payment.
Any required security deposit will generally be returned within 5 to 7 business days after the Rental Items have been inspected following the event.
Deductions may be made for reasonable costs associated with:
*Damage caused by misuse or negligence
*Lost or stolen Rental Items
*Missing components or accessories
*Excessive cleaning required because of misuse
*Other damage or loss for which the customer is responsible under the applicable rental agreement
Ordinary wear and tear and pre-existing defects will not be charged to the customer.
11. Delivery, Setup, and Pickup
Delivery, setup, and pickup are included at no additional charge within Ever After Alchemist's standard service area.
For locations outside our standard service area, a travel or delivery fee may apply.
Any applicable travel, delivery, or additional service fee will be disclosed in the customer's quote before the reservation is confirmed.
12. Payment Processing and Sales Tax
Ever After Alchemist does not charge customers a separate payment-processing fee for ordinary payment transactions.
Applicable sales tax will be added to the customer's invoice unless an applicable tax exemption applies.
The final amount due will be clearly shown on the customer's quote or invoice.
13. Refunds
Approved refunds will generally be issued to the original payment method unless another arrangement is agreed upon in writing.
Refund processing times may vary depending on the payment processor or financial institution.
Any nonrefundable amounts will be handled according to this policy and the customer's applicable rental agreement.
14. Policy Changes
The version of this Rental & Cancellation Policy applicable to a confirmed reservation will be the version incorporated into or accepted as part of that customer's rental agreement.
Updates to this website policy will not retroactively change the terms of an already-confirmed reservation unless agreed to in writing by the customer and Ever After Alchemist.
15. Questions
If you have questions about our rental, payment, cancellation, rescheduling, or refund policies, please contact Ever After Alchemist before booking.
Ever After Alchemist
Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
We want you to feel completely comfortable and informed before reserving your date with us.